Fusilier M R, Simpson P M
Division of Business, Northwestern State University of Louisiana, Natchitoches, USA.
J Health Care Mark. 1995 Spring;15(1):49-53.
The authors propose a model, adapted from literature on quality in health care and services marketing, that identifies dimensions of quality in nursing care for persons with AIDS. In focus groups, respondents expressed concern about structural factors such as formal hospital practices, and process factors, which include nurses' knowledge of AIDS treatment and issues, their use of universal precautions, discrimination issues, expressions of empathy, and provision of health status information to the patient.
作者提出了一个借鉴医疗保健质量和服务营销文献的模型，该模型确定了艾滋病患者护理质量的维度。在焦点小组中，受访者表达了对诸如医院正规做法等结构因素以及过程因素的担忧，过程因素包括护士对艾滋病治疗和问题的了解、他们对普遍预防措施的使用、歧视问题、同理心的表达以及向患者提供健康状况信息。
