Litherland K
KL Associates, Wheeling, IL, USA.
J Healthc Qual. 1995 Sep-Oct;17(5):14-7. doi: 10.1111/j.1945-1474.1995.tb00797.x.
The successful implementation of quality improvement (QI) in an organization requires the organization's executives to visibly and consistently demonstrate an understanding of and commitment to QI principles. One means of developing this understanding is to give executives firsthand experience with QI tools and skills. This article details the lessons learned by personnel at a large medical center during the implementation of QI initiatives and highlights some aspects of the role hospital executives must play in achieving QI. Whatever approach an organization chooses for the implementation of QI, the exercise of discipline to do what is right inevitably will lead to the improvement of quality.
在一个组织中成功实施质量改进（QI），需要该组织的管理人员切实且持续地展现出对QI原则的理解和承诺。培养这种理解的一种方法是让管理人员亲身体验QI工具和技能。本文详细介绍了一家大型医疗中心的工作人员在实施QI计划过程中吸取的经验教训，并强调了医院管理人员在实现QI方面必须发挥的一些作用。无论一个组织选择何种方法来实施QI，坚持做正确的事必然会带来质量的提升。
