Demers D M
Medical Center Hospital of Vermont, Burlington.
Qual Manag Health Care. 1993 Summer;1(4):64-72.
Hoshin planning is a systems approach to strategic planning. It is a step-by-step process for building consensus on the vital few strategic areas within which breakthroughs must occur if an organization is to meet and exceed the needs of its customers. The seven management and planning tools are the implements of the hoshin process. They provide the means for generating, deploying, and auditing the strategic work of the organization. This tutorial describes the use of hoshin planning and the seven management and planning tools to build a strategic plan for the Vermont Academic Medical Center, including lessons learned and plans for improvement.
方针管理是一种用于战略规划的系统方法。它是一个循序渐进的过程，旨在就关键的少数战略领域达成共识，若组织要满足并超越客户需求，突破就必须在这些领域发生。七大管理与规划工具是方针管理流程的实施手段。它们为组织的战略工作提供了生成、部署和审核的方法。本教程介绍了如何使用方针管理和七大管理与规划工具为佛蒙特学术医疗中心制定战略计划，包括经验教训和改进计划。
