Day G, Gardner S, Herba C
Bon Secours Hospital, Grosse Pointe, MI, USA.
J Healthc Qual. 1995 Sep-Oct;17(5):21-5. doi: 10.1111/j.1945-1474.1995.tb00799.x.
Like many other healthcare organizations today, the authors' facility, a 306-bed acute care community hospital in Michigan, strives to visualize and make a transition from traditional quality assurance to continuous quality improvement. The Juran Trilogy provided the insight that strategic planning, measurement, and continuous improvement must exist side by side. At the authors' facility, this realization resulted in the hospital quality plan, which treats each of these components as part of the foundation for quality. The authors explain this model and the reporting and communication mechanisms that support it.
如今，与许多其他医疗保健机构一样，作者所在的机构是密歇根州一家拥有306张床位的急症护理社区医院，致力于实现从传统质量保证到持续质量改进的转变并将其可视化。朱兰三部曲提供了这样的见解，即战略规划、衡量和持续改进必须相辅相成。在作者所在的机构，这一认识促成了医院质量计划的出台，该计划将这些组成部分中的每一个都视为质量基础的一部分。作者阐述了这一模式以及支持该模式的报告和沟通机制。
