O'Connor S J, Shewchuk R M
School of Business Administration, University of Wisconsin-Milwaukee 53201, USA.
Hosp Health Serv Adm. 1995 Winter;40(4):535-52.
This article examines the concept of service orientation. A brief overview of what is known about the concept in general service and health care organizations is provided, as is consideration of measurement issues and directions for future research in this area. Unfortunately, despite the great need for information, very little is known about service orientation in health care. This state of affairs, however, affords abundant opportunities for relevant research.
本文探讨了服务导向的概念。文中简要概述了一般服务组织和医疗保健组织中关于这一概念的已知情况，并对测量问题以及该领域未来的研究方向进行了思考。遗憾的是，尽管对信息有巨大需求，但对于医疗保健中的服务导向却知之甚少。然而，这种状况为相关研究提供了大量机会。
