门诊就诊剖析。综合及专科门诊的诊疗效率评估。

Anatomy of an outpatient visit. An evaluation of clinic efficiency in general and subspecialty clinics.

作者信息

Lanto A B, Yano E M, Fink A, Rubenstein L V

机构信息

Sepulveda Veterans Administration Medical Center, CA 91343, USA.

出版信息

Med Group Manage J. 1995 Nov-Dec;42(6):18-25.

PMID:10153381

Abstract

The time spent in outpatient visits to a Veteran's Administration medical center was measured to determine clinic efficiency. Patient flow through the outpatient department of the medical center was studied to: 1) evaluate how time is spent in VA outpatient settings as compared to non-VA outpatient settings, including waiting time, checking of vital signs, seeing the doctor, etc., 2) develop a baseline to gauge the comparison of the effects of management changes; and 3) develop a mechanism for collecting clinic activity efficiency.

摘要

为确定诊所效率，对在退伍军人事务部医疗中心进行门诊就诊所花费的时间进行了测量。对该医疗中心门诊部的患者流程进行了研究，目的是：1）评估与非退伍军人事务部门诊环境相比，在退伍军人事务部门诊环境中时间是如何花费的，包括等待时间、生命体征检查、看医生等；2）建立一个基线，以衡量管理变化的影响对比；3）建立一种收集诊所活动效率的机制。