Asefzadeh S
Qazvin University of Medical Sciences and Health Services, Iran.
Int J Qual Health Care. 1997 Apr;9(2):143-7. doi: 10.1093/intqhc/9.2.143.
The main objectives of the study were to determine the average waiting times of patients at each of the treatment stations in a large paediatric out-patient department, and to determine the average length of time for a patient visit with paediatricians and interns.
Data were collected over the period of 1 month, from 1 to 31 October 1994, on patient waiting times and length of visit with paediatricians and interns.
The study was conducted in the 24-h out-patient clinic and the half-day speciality clinic at Qoods Children's Teaching Hospital, in Qazvin, Iran.
All patients attended the paediatric out-patient clinic and the half-day speciality clinic during the 24-h period for one full month.
The following were measured: average waiting times and average length of visit for patients seeing interns and paediatricians.
The average waiting time to see a paediatrician was found to be 77 minutes, and the average length of visit with a paediatrician was 3.4 minutes. Patients waiting to be seen by interns had an average waiting time of 7.8 minutes, and their average length of visit was 7.7 minutes. The average length of visit with an intern was higher during the morning (8.6 minutes) and highest during the afternoon (9.5 minutes) shifts. Suggestions for improvements are made and for ways to take advantage of waiting periods to provide preventive and other health care information.
本研究的主要目的是确定一家大型儿科门诊部各治疗站患者的平均等待时间，以及确定患者与儿科医生和实习医生就诊的平均时长。
于1994年10月1日至31日这1个月期间收集了关于患者等待时间以及与儿科医生和实习医生就诊时长的数据。
研究在伊朗加兹温市古兹儿童教学医院的24小时门诊部和半日专科门诊进行。
在整整1个月的24小时期间，所有患者均前往儿科门诊部和半日专科门诊就诊。
测量了以下指标：患者看实习医生和儿科医生时的平均等待时间以及平均就诊时长。
发现看儿科医生的平均等待时间为77分钟，与儿科医生的平均就诊时长为3.4分钟。等待看实习医生的患者平均等待时间为7.8分钟，他们的平均就诊时长为7.7分钟。上午（8.6分钟）和下午（9.5分钟）班次期间，与实习医生的平均就诊时长更高。针对如何改进以及如何利用等待时间提供预防和其他医疗保健信息提出了建议。
