Moore J D
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Samaritan Health System, Phoenix, over the past five years has rolled out a completely renovated human resources model. The challenge was to change not only how employees like Terri Kubicek do their work, but how they relate to each other and to customers.
过去五年里，位于凤凰城的撒玛利亚医疗系统推出了一套全面翻新的人力资源模式。挑战在于，不仅要改变像特里·库比塞克这样的员工的工作方式，还要改变他们彼此之间以及与客户的相处方式。
