The troubled phlebotomist: training new employees in an ethical organization.

V.W. is a day-shift phlebotomist at Sunny View Cancer Hospital, located in a mid-sized southern city. She is a high-school graduate from an underprivileged background who has had no exposure to the hospital environment and has been recently trained "on the job" for her current position. She has been extremely troubled recently and has been unable to report to work because of stress-related symptoms. All of this began when, on a routine phlebotomy sweep one day, an extremely cachectic cancer patient looked her in the eyes and asked her why his blood had to be drawn again, saying that he did not expect to live through the night. What should V.W. do? What should V.W.'s manager do?