Mishra D P
Weatherhead School of Management, Case Western Reserve University, Cleveland, OH 44106, USA.
J Ambul Care Mark. 1994;5(2):27-46.
Today's health care environment is characterized by burgeoning costs and increasing concern about service quality. Not surprisingly, researchers and practitioners are turning to Total Quality Management (TQM) in their quest for creating high quality health care delivery systems. Despite the central importance of TQM, there is practically no common definition of total quality in medical care research. In this paper, we trace the historical development of the quality concept, offer a valid definition of "total quality," and detail a comprehensive model of TQM for health care research. Implications of our model for academicians and practitioners are discussed.
当今的医疗保健环境呈现出成本不断膨胀以及对服务质量日益关注的特点。不出所料，研究人员和从业者在寻求创建高质量医疗保健服务体系的过程中，正转向全面质量管理（TQM）。尽管全面质量管理至关重要，但在医疗保健研究中，实际上对于“全面质量”并没有统一的定义。在本文中，我们追溯了质量概念的历史发展，给出了“全面质量”的有效定义，并详细阐述了一个用于医疗保健研究的全面质量管理综合模型。我们还讨论了该模型对学者和从业者的启示。
