Gustafson D H, Hundt A S
Center for Health Systems Research and Analysis, University of Wisconsin, Madison, USA.
Health Care Manage Rev. 1995 Spring;20(2):16-33.
We asked health care professionals to identify and prioritize barriers to implementing TQM in their organizations. Lack of evidence of TQM success was a commonly listed barrier. In response, we drew from research in the innovation literature that identifies factors that distinguish successful from failed efforts to innovate and improve. Applied to TQM principles, innovation findings overwhelmingly support customer and quality mindedness. To a lesser degree other principles are upheld, suggesting future research in the area.
我们要求医疗保健专业人员识别并优先处理在其组织中实施全面质量管理（TQM）的障碍。缺乏TQM成功的证据是一个经常被列出的障碍。作为回应，我们借鉴了创新文献中的研究，该研究确定了区分创新和改进成功与失败努力的因素。应用于TQM原则时，创新研究结果压倒性地支持以客户为导向和注重质量。在较小程度上，其他原则也得到了支持，这表明该领域未来需要进行研究。
