Finkel M L
Cornell University Medical College, USA.
Empl Benefits J. 1997 Mar;22(1):12-5.
Managed care has demonstrated its ability to contain costs. Its emergence as a dominant factor in the health care marketplace has raised concerns about measuring health care quality. As the field of quality assurance is evolving, it is becoming clearer that patient satisfaction surveys should be an integral component of assessing care.
管理式医疗已证明其具备控制成本的能力。它作为医疗保健市场中的主导因素出现，引发了人们对衡量医疗保健质量的担忧。随着质量保证领域的不断发展，越来越清楚的是，患者满意度调查应成为评估医疗服务的一个不可或缺的组成部分。
