Kleeb T E
Omaha Veterans Administration Medical Center, NE, USA.
J Healthc Qual. 1997 Mar-Apr;19(2):17-23, 26. doi: 10.1111/j.1945-1474.1997.tb01175.x.
Healthcare organizations are faced with the responsibility of teaching their entire staff the founding principles, concepts, and practices of total quality management (TQM), to improve organizational effectiveness. Purchasing training products from outside consultants can be costly, but healthcare leaders can design and develop their own TQM training products, integrating each product with their organization's mission and values. This article describes how a Catholic healthcare system successfully developed and deployed a compendium of TQM educational products throughout the health-care system.
医疗保健机构有责任向全体员工传授全面质量管理（TQM）的基本原则、概念和实践方法，以提高组织效率。从外部顾问购买培训产品可能成本高昂，但医疗保健机构的领导者可以设计和开发自己的TQM培训产品，并将每个产品与组织的使命和价值观相结合。本文介绍了一个天主教医疗保健系统如何成功地在整个医疗保健系统中开发和部署了一套TQM教育产品汇编。
