Batalden P B, Mohr J J
Dartmouth Medical School, Hanover, NH, USA.
Qual Manag Health Care. 1997 Spring;5(3):1-12.
A system is a functionally related group of interacting, interrelated, or interdependent elements forming a complex whole with a common aim. This article presents a method--a 10-step exercise--for building knowledge of the elements of an interdependent system of health care. Those who seek to improve the work of a system can use this exercise for designing and relating new improvement efforts to the general work of the organization.
系统是由相互作用、相互关联或相互依存的元素组成的功能相关的组群,这些元素构成一个具有共同目标的复杂整体。本文介绍了一种方法——一个十步骤练习——用于构建对医疗保健相互依存系统各元素的认识。那些试图改进系统工作的人可以使用这个练习来设计新的改进措施,并将其与组织的总体工作联系起来。