Healthc Benchmarks. 1997 Aug;4(8):109-10.
Some satisfaction issues are universal. Almost every industry surveys its customers on issues similar to those examined by health care. Health care providers are not restricted to benchmarking against other providers. There are viable partners in other industries to benchmark against. If your facility's surveys are always 100%, have a low response rate, or show problem areas, it's probably time to benchmark patient satisfaction.
