Fazzi Robert A, Agoglia Robert V, Harlow Lynn
Fazzi Associates, Inc., Northampton, Massachusetts, USA.
Caring. 2002 Nov;21(11):36-9.
You can't go to a state conference, read a home care publication or log on to an Internet listserv ... without hearing or reading someone ... talk about benchmarking. What are your average case mix weights? How many visits are your nurses averaging per day? What is your average caseload for full time nurses in the field? What is your profit or loss per episode? The benchmark systems now available in home care potentially can serve as an early warning and partial protection for agencies. Agencies can collect data, analyze the outcomes, and through comparative benchmarking, determine where they are competitive and where they need to improve. These systems clearly provide agencies with the opportunity to be more proactive.
你参加州级会议、阅读家庭护理出版物或登录互联网邮件列表时……总会听到或看到有人谈论基准评估。你们的平均病例组合权重是多少？你们的护士平均每天出诊多少次？你们现场全职护士的平均工作量是多少？每个病例的盈亏情况如何？家庭护理领域现有的基准系统有可能为各机构提供早期预警和部分保护。各机构可以收集数据、分析结果，并通过比较基准评估，确定自身的竞争力所在以及需要改进的地方。这些系统显然为各机构提供了更积极主动的机会。
