Healthc Benchmarks. 1997 Mar;4(3):35-7.
A new survey instrument developed by the Picker Institute in Boston uses highly specific questions to target same-day surgery successes and failures from the patients' perspectives. Hospitals and surgery centers can compare their performance with benchmarks from the academic institutions that are members of the University HealthSystem Consortium in Oak Brook, IL. Surveys will identify which specialty areas produce the most and least satisfied patients.
