Vermoch Kathleen L, Bunting Robert F
University HealthSystem Consortium, Oak Brook, IL, USA.
J Healthc Risk Manag. 2010;30(2):4-10. doi: 10.1002/jhrm.20047.
Patient- and family-centered care (PFCC) is premised on the belief that patients, families, and healthcare providers who are empowered and engaged throughout the healthcare system are integral components, with each vital to the delivery of quality and safe care. Adopting a PFCC culture can result in improved quality, safety, communication, and patient satisfaction. University HealthSystem Consortium hospitals that have adopted these concepts have demonstrated significant improvements. By using an initial survey, developing benchmark parameters, and conducting ongoing analysis and feedback, these hospitals have developed ways to reap many benefits.
以患者和家庭为中心的护理（PFCC）基于这样一种信念，即患者、家庭以及在整个医疗系统中获得授权并积极参与的医疗服务提供者是不可或缺的组成部分，每一方对于提供高质量和安全的护理都至关重要。采用PFCC文化可提高质量、安全性、沟通效果以及患者满意度。采用了这些理念的大学医疗系统联盟医院已取得显著改善。通过开展初步调查、制定基准参数以及进行持续分析和反馈，这些医院已找到获取诸多益处的方法。
