Veninga R L
School of Public Health, University of Minnesota, Minneapolis, USA.
Health Prog. 1997 Sep-Oct;78(5):14-7, 20.
The restructuring forced on many healthcare organizations today increases employees' stress and threatens their loyalty and productivity. To restore trust and improve morale, and maintain hope, healthcare leaders can implement six strategies: Clearly communicate decisions that affect employees, using verbal and written methods, and show compassion to displaced workers and acknowledge their contributions. Support remaining employees. Tell them why they survived and provide them with new challenges. Allow employees to participate in developing a shared vision of the organization's future. Empower employees by rewarding their accomplishments appropriately. Workers perform better when they develop their "personal power" and believe they are part of a team facing new challenges. Focus on learning and professional growth. New knowledge sparks workers' imaginations and helps them find better ways to accomplish their goals. Ask employees to reflect on their professional legacies-what they wish to be remembered for.
如今，许多医疗保健机构被迫进行的重组增加了员工的压力，威胁到他们的忠诚度和工作效率。为了恢复信任、提高士气并保持希望，医疗保健领导者可以实施六项策略：通过口头和书面方式清晰地传达影响员工的决策，对被裁员工表示同情并认可他们的贡献。支持留任员工。告诉他们留下来的原因，并给他们提供新的挑战。让员工参与制定组织未来的共同愿景。通过适当奖励员工的成就来赋予他们权力。当员工发挥自己的“个人能力”并相信自己是面对新挑战的团队的一员时，他们的表现会更好。注重学习和职业发展。新知识激发员工的想象力，帮助他们找到更好的方法来实现目标。要求员工反思自己的职业遗产——他们希望因何被铭记。
