Lloyd R C, Calcagno D E
Advocate Health Care, Oak Brook, IL, USA.
Provider. 1997 Nov;23(11):111-2, 114.
In July 1997, Provider ran an overview of the foundation for continuous quality improvement (CQI). The following CQI principles were discussed: listening to customers; focusing on the processes that produce outcomes for customers; and using data to make decisions. The July article covered the first two aspects of CQI. In this article, the third principle, using data to make decisions, will be explored in further detail.
1997年7月，提供者机构对持续质量改进（CQI）的基础进行了概述。讨论了以下CQI原则：倾听客户意见；关注为客户产生结果的流程；以及利用数据进行决策。7月的文章涵盖了CQI的前两个方面。在本文中，将进一步详细探讨第三个原则，即利用数据进行决策。
