Implementation of outcomes measurement in performance improvement efforts.

The development of conceptual models is a necessary step in the implementation of outcomes-based statistical models in health information management departments. The article provides a step-by-step method of systematically implementing outcomes-based statistical process control methods in health information management departments. It is suggested that, to create an atmosphere conducive to the implementation of statistical process control techniques, health information management directors must be systematic in the application of these techniques, focus on personal and professional opportunities and not on the fear of numbers, provide training and resources, and celebrate success.