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Low enrollment? High disenrollment? Patient complaints? Perhaps it's time to hold a focus group of your Medicaid or Medicare patients. Here are an industry expert's tips on using focus groups, plus a few success stories of providers and plans that have made important changes based on focus group comments.
参保率低?退保率高?患者投诉?也许是时候召集一组医疗补助或医疗保险患者进行焦点小组讨论了。以下是一位行业专家关于使用焦点小组的建议,以及一些提供者和计划根据焦点小组意见做出重要改变的成功案例。