Billings E, Durel T J
Oceania, USA.
Healthc Inf Manage. 1997 Winter;11(4):73-82.
By implementing a care management system that is consumer-centric and service-oriented, the goal of providing high-quality care, controlling costs, and providing excellent service can be achieved through every interaction with the consumer. Care management broadens the consumer's access to service while coordinating and managing care across this extended web of access. This can only be achieved by implementing a system with a clinical usage model that care providers will actually use in their practices.
通过实施以消费者为中心、服务导向的护理管理系统，通过与消费者的每次互动，都能实现提供高质量护理、控制成本和提供优质服务的目标。护理管理在扩大消费者获得服务机会的同时，还能在这个扩展的服务网络中协调和管理护理。这只有通过实施一个具有临床使用模式的系统才能实现，而护理提供者在实际工作中也会使用该模式。
