Sahney V K
Henry Ford Health System, Detroit, MI, USA.
Manag Care Q. 1998 Spring;6(2):1-8.
Managed care organizations in a highly competitive environment constantly face the pressure of improving their financial performance. At the same time, customers of the organization expect the organization to deliver high-quality outcomes and improve customer service. Payers expect the organization to develop innovative new products to meet their needs. This article presents an approach called "Balanced Scorecard" for measurement, development of strategy, and performance improvement in a managed care organization.
在竞争激烈的环境中，管理式医疗组织始终面临着提升财务绩效的压力。与此同时，该组织的客户期望其能提供高质量的成果并改善客户服务。支付方期望该组织开发创新型新产品以满足他们的需求。本文介绍了一种名为“平衡计分卡”的方法，用于管理式医疗组织的衡量、战略制定和绩效提升。
