Hosp Case Manag. 1998 Aug;6(8):161-2, 167-8.
At Gibson Rehab Center in Williamsport, PA, a continuous quality improvement project to bolster the institution's discharge planning process has resulted in increased satisfaction and an award for quality. The 15-month project was spearheaded by a multidisciplinary team charged with identifying areas that had a significant impact on customer service and suggesting better ways of delivering that service. Among the changes the group suggested were establishing a weekly discharge planning group for new neuro patients, assigning a discharge coordinator for each treatment team, and creating an interdisciplinary communication sheet for the home health therapy staff.
在宾夕法尼亚州威廉斯波特的吉布森康复中心，一项旨在加强该机构出院计划流程的持续质量改进项目提高了患者满意度，并荣获了质量奖。这个为期15个月的项目由一个多学科团队牵头，该团队负责找出对客户服务有重大影响的领域，并提出提供更好服务的方法。该团队建议的改变包括为新的神经科患者设立每周出院计划小组，为每个治疗团队分配一名出院协调员，以及为家庭健康治疗人员创建一份跨学科沟通表。
