Johnson J D, La France B H, Meyer M, Speyer J B, Cox D
Michigan State University, USA.
Eval Health Prof. 1998 Mar;21(1):27-51. doi: 10.1177/016327879802100102.
Organizational members' levels of perceived innovativeness represent an insider's viewpoint of the organization's overall approach to innovation. This study tested a model of the impact of formalization, role ambiguity, role conflict, and communication quality on perceived organizational innovativeness in the Cancer Information Service. Data were gathered from self-report questionnaires completed by organizational members (n = 86) within the Cancer Information Service, a geographically dispersed federal government health information program that was implementing innovative intervention strategies related to disseminating health information to the public. Results indicated that although the predicted model provided a good overall fit to the data, there were some problematic paths. A revised model is offered to reconceptualize the relationships among role conflict, role ambiguity, and communication quality. These results are discussed in terms of their implications for managers and scholars who hope to understand the factors that contribute to perceptions of innovativeness in the new organizational forms emerging in the health service arena. These data suggest that formalization makes an important contribution to innovation in the highly uncertain world of new organizational forms.
组织成员的感知创新水平代表了组织内部对创新整体方法的看法。本研究测试了一个关于形式化、角色模糊、角色冲突和沟通质量对癌症信息服务中感知组织创新影响的模型。数据收集自癌症信息服务机构内组织成员（n = 86）填写的自陈式问卷，该机构是一个地理上分散的联邦政府健康信息项目，正在实施与向公众传播健康信息相关的创新干预策略。结果表明，尽管预测模型总体上与数据拟合良好，但存在一些有问题的路径。本文提供了一个修订模型，以重新概念化角色冲突、角色模糊和沟通质量之间的关系。针对那些希望了解有助于在卫生服务领域新兴的新组织形式中形成创新感知的因素的管理者和学者，我们将根据这些结果的影响进行讨论。这些数据表明，在新组织形式高度不确定的世界中，形式化对创新做出了重要贡献。
