Lamb C W, Baker J, Gates R
M.J. Neeley School of Business, Texas Christian University, Fort Worth, USA.
Mark Health Serv. 1998 Fall;18(3):26-33.
The authors examine the issue of continuity, which is directly associated with patient satisfaction, from the perspective of the physician. They attempt to determine which factors are most important in determining physician satisfaction with an HMO and the link between satisfaction with an HMO and intent to remain affiliated with that HMO. Their study reveals that 11 factors explain 71% of the variation in overall physician satisfaction and that a physician's satisfaction with a plan is closely linked to intentions to reenroll. Implications for HMOs, physicians, employers, and public policy makers are explored.
作者从医生的角度审视了与患者满意度直接相关的连续性问题。他们试图确定哪些因素在决定医生对健康维护组织（HMO）的满意度方面最为重要，以及对HMO的满意度与继续隶属于该HMO的意愿之间的联系。他们的研究表明，11个因素解释了医生总体满意度中71%的差异，并且医生对一项计划的满意度与再次参保的意愿密切相关。文中还探讨了这对健康维护组织、医生、雇主和公共政策制定者的影响。
