Nowell A H, Nowell G
Hosp Top. 1986 Jan-Feb;64(1):28-31, 42.
The study indicates the use of participative managerial techniques can improve the quality and quantity of communications within HUM systems; foster greater cooperation from nurses, as reflected in their willingness to do extra work; and reduce nurse aggression toward unit managers and system procedures, as reflected in chronic complaints.
该研究表明，采用参与式管理技术可以提高医院系统内沟通的质量和数量；促进护士更多地合作，这体现在他们愿意承担额外工作上；并减少护士对科室经理和系统程序的抵触情绪，这体现在长期投诉上。
