DeForest C, Lazio M M, Rayder N
Health Prog. 1986 Mar;67(2):26-30, 72.
By focusing on its mission values, a hospital can enhance the quality of patient care, improve staff morale, promote cost-effectiveness, and achieve a competitive advantage in the hospital marketplace. Since 1979 Saint Joseph Hospital, Kansas City, MO, has conducted a project to clarify and apply its values to the organization's overall direction and the everyday work setting. The project has proven that a concentration on mission values can benefit both the hospital's basic "spirit" and its bottom line. Twelve guiding principles are essential to creating a values-focused hospital: 1. Begin with a commitment. 2. Identify, involve, and educate "stakeholders". 3. Identify and use appropriate resources. 4. Assess organizational needs. 5. Identify the organization's values. 6. Translate mission values into everyday language. 7. Use an explicit, visible process built with a core set of process tools. 8. Document and showcase results. 9. Link the values work to the organization's overall direction and goals and to day-to-day management issues. 10. Think and act strategically. 11. Weave values focus into the fabric of the organization to ensure permanence and long-term success. 12. Model behavior on values.
通过专注于其使命价值观，医院可以提高患者护理质量、提升员工士气、促进成本效益，并在医院市场中获得竞争优势。自1979年以来，密苏里州堪萨斯城的圣约瑟夫医院开展了一个项目，以明确其价值观并将其应用于组织的整体方向和日常工作环境。该项目已证明，专注于使命价值观对医院的基本“精神”和财务状况都有益处。创建以价值观为核心的医院有十二条指导原则：1. 从承诺开始。2. 识别、让“利益相关者”参与并对其进行教育。3. 识别并使用适当的资源。4. 评估组织需求。5. 识别组织的价值观。6. 将使命价值观转化为日常用语。7. 使用由一组核心流程工具构建的明确、可见的流程。8. 记录并展示成果。9. 将价值观工作与组织的整体方向、目标以及日常管理问题联系起来。10. 进行战略性思考和行动。11. 将价值观融入组织架构以确保持久性和长期成功。12. 以价值观为行为榜样。
