Spencer D G
Acad Manage J. 1986 Sep;29(3):488-502.
This study investigates the relationship between the extent to which employees have opportunities to voice dissatisfaction and voluntary turnover in 111 short-term, general care hospitals. Results show that, whether or not a union is present, high numbers of mechanisms for employee voice are associated with high retention rates. Implications for theory and research as well as management practice are discussed.
本研究调查了111家短期综合护理医院中员工表达不满的机会程度与自愿离职之间的关系。结果表明,无论是否存在工会,大量的员工表达机制都与高留存率相关。文中还讨论了该研究对理论、研究以及管理实践的启示。