Burton G E
Hosp Top. 1986 Nov-Dec;64(6):11-7. doi: 10.1080/00185868.1986.9952447.
Much has been written about the role conflict, job tension, and high turnover among hospital employees. There is no doubt that the healthcare environment provides a complex and frustrating working climate for the most dedicated professional employee, and the cost of absenteeism and turnover is a serious problem for healthcare administrators. This report reviews a one-year intervention project at a major western hospital that utilized the Quality Circle process to improve employee withdrawal precursors and behavior.
关于医院员工中的角色冲突、工作压力和高离职率，已有大量著述。毫无疑问，医疗环境为最敬业的专业员工提供了一个复杂且令人沮丧的工作氛围，旷工和离职成本对医疗管理人员来说是一个严重问题。本报告回顾了一家西部大型医院的一个为期一年的干预项目，该项目利用质量圈流程来改善员工离职前的各种迹象及行为。
