Kingsley B R
Health Care Strateg Manage. 1988 Sep;6(9):13-4.
Consumers often complain about spending time in the waiting room. Planners should be aware that employers also are concerned because employees frequently wait for health-care services on company time, and the costs add up fast. As legitimate second-party customers, employers may begin to demand that hospitals do something about this chronic problem.
消费者经常抱怨在候诊室等待的时间过长。规划者应该意识到，雇主们也对此表示关切，因为员工经常在工作时间等待医疗服务，而且费用很快就会累积起来。作为合理的第三方客户，雇主们可能会开始要求医院解决这个长期存在的问题。
