Ferlie E, McKee L
Health Serv Manage Res. 1988 Mar;1(1):4-18. doi: 10.1177/095148488800100102.
'The NHS needs the ability to move much more quickly' (The Griffiths Report, 1983, p13) This paper grew out of preliminary research undertaken for the research project on which we both work, entitled the Management of Change in the NHS. The project is based in the Centre for Corporate Strategy and Change at the University of Warwick, and is directed by Professor Andrew Pettigrew, who has previously undertaken a longitudinal study of strategic change in ICI (Pettigrew, 1985), and also a pilot study within the NHS which identified the implementation of strategic intent as the jugular problem confronting NHS managers. But a central research problem is why it is that some Health Districts manage to achieve a faster rate of change than others. Hence there was a need to trace the evolution of local systems through time, with the result that the historical analysis of changing is a key aspect of this research. The project is financed jointly by the NHSTA and a consortium of eight of the English Regions and ten case study districts are included. The research design focusses on strategic service changes in both the acute and priority group sectors and incorporates developments and contractions. The choice of strategic changes was informed by a detailed review of the most recent regional strategic plans and the review itself prompted this paper. It led us to a number of observations about the content of the change agenda. First, there is a high rate of change projected in the current strategic round and earlier studies of incrementalist approaches to change may have to be revised (Hunter, 1980; Ham, 1981). Secondly, these regional change agendas to a great extent reflect national/central policy and the pattern is one of uniformity. These standard agendas include RAWP; the construction of a DGH network; the run-down of long-stay mental illness/handicap hospitals; cost improvements and an increase in health promotion activity. Thirdly, alongside the top-down mechanisms to secure implementation of national objectives, another mode of planning emerges which more closely approaches the concept of 'local learning' (Glennester et al, 1983) where organisations seek to explore possible forces for change and how they might respond. Planning here is seen as a means of 'problem-sensing' and awareness building (Quinn, 1980) and getting new issues onto the agenda (Pettigrew, 1985). The paper will explore the content of the change agenda in detail and the nature of the planning process.(ABSTRACT TRUNCATED AT 400 WORDS)
“国民保健制度需要具备更快行动的能力”(《格里菲思报告》,1983年,第13页)。本文源自我们两人共同参与的一个研究项目所开展的初步研究,该项目名为“国民保健制度中的变革管理”。该项目位于华威大学企业战略与变革中心,由安德鲁·佩蒂格鲁教授指导。佩蒂格鲁教授此前曾对帝国化学工业公司的战略变革进行过纵向研究(佩蒂格鲁,1985年),还在国民保健制度内部开展过一项试点研究,确定战略意图的实施是国民保健制度管理者面临的关键问题。但一个核心研究问题是,为什么有些卫生区能够比其他区实现更快的变革速度。因此,有必要追溯当地系统随时间的演变,结果是对变革的历史分析成为本研究的一个关键方面。该项目由国民保健制度培训局和八个英格兰地区的财团联合资助,包括十个案例研究区。研究设计聚焦于急症和重点群体部门的战略服务变革,并纳入发展和收缩情况。战略变革的选择是基于对最新区域战略计划的详细审查,而这次审查本身促成了本文的撰写。它让我们对变革议程的内容有了一些观察。首先,当前战略轮次预计变革速度很高,早期对渐进式变革方法的研究可能需要修订(亨特,1980年;哈姆,1981年)。其次,这些区域变革议程在很大程度上反映了国家/中央政策,且模式是统一的。这些标准议程包括资源分配工作导向规划;地区综合医院网络的建设;长期精神病/残疾医院的缩减;成本改善以及健康促进活动的增加。第三,除了确保国家目标得以实施的自上而下机制外,还出现了另一种规划模式,它更接近“地方学习”的概念(格伦内斯特等人,1983年),即组织试图探索可能的变革力量以及它们可能的应对方式。这里的规划被视为一种“问题感知”和意识培养的手段(奎因,1980年),以及将新问题提上议程的手段(佩蒂格鲁,1985年)。本文将详细探讨变革议程的内容以及规划过程的性质。(摘要截选至400字)