Ziegenfuss J T
Adm Soc Work. 1984 Summer;8(2):59-67. doi: 10.1300/J147v08n02_06.
The author presents the varied roles of the patients' rights advisor in an organizational grievance program for state mental hospitals. The relation of the program to organizational grievance programs in general is noted. Eight roles are presented with examples, including: advocate; technical specialist; trainer/educator; collaborator in problem solving; alternative identifier; fact finder ; process specialist; and reflector . Additional research needs are identified.
作者介绍了患者权利顾问在州立精神病医院组织申诉程序中的不同角色。文中指出了该程序与一般组织申诉程序的关系。文中给出了八个角色及示例，包括：倡导者；技术专家；培训师/教育者；问题解决合作者；替代识别者；事实调查者；流程专家；以及反思者。文中还确定了进一步的研究需求。
