Staley R S, Staley C C
Physician Exec. 1989 Mar-Apr;15(2):15-7.
This article presents the results of a pioneering survey of American College of Physician Executives members' perceptions of just how skilled they are as communicators and where they feel the need for further training. Listening skills were rated most important and most in need of enhancement, but physician executives agree that managerial communication skills across the board are vital to the success of a health care organization.
本文介绍了一项开创性调查的结果，该调查针对美国医师高管学院成员对自身沟通技能水平的认知以及他们认为需要进一步培训的方面。倾听技能被评为最重要且最需要提升的技能，但医师高管们一致认为，全面的管理沟通技能对医疗保健组织的成功至关重要。
