García-Peña M C, Hernández-Leyva B, Anzures-Carro R, Reyes-Frausto S
Instituto Mexicano del Seguro Social, México.
Psychol Rep. 1999 Apr;84(2):677-85. doi: 10.2466/pr0.1999.84.2.677.
The object of this study was to construct and validate an inventory to measure the satisfaction of users of Family Medicine Clinics. The satisfaction construct was theoretically developed, then the semantic network technique was applied to write 45 items with a dichotomized response. The scale was validated for 4,134 users. Cronbach coefficient alpha was .78. In a factor analysis, 8 factors were obtained, which explained 43.3% of the variance. The content of the first factor referred to the Family Physician dimension, Factors 3, 4, and 5 to the Family Medicine Clinic, and Factors 2, 6, 7, and 8 to Other Services of the Clinic. The questionnaire is being integrated to the Quality of Care Evaluation System to assess satisfaction of users. It may be useful in other venues to assess cultural and organizational aspects of satisfaction with health care.
本研究的目的是构建并验证一份用于衡量家庭医学诊所用户满意度的量表。从理论上构建了满意度指标，然后应用语义网络技术编写了45个具有二分制回答的项目。该量表在4134名用户中进行了验证。克朗巴哈系数α为0.78。在因子分析中，得到了8个因子，它们解释了43.3%的方差。第一个因子的内容涉及家庭医生维度，因子3、4和5涉及家庭医学诊所，因子2、6、7和8涉及诊所的其他服务。该问卷正在被纳入护理质量评估系统以评估用户满意度。它在其他场所可能有助于评估对医疗保健满意度的文化和组织方面。
