Healthc Benchmarks. 1999 Feb;6(2):13-5.
Hospitals say meeting patient expectations in the emergency department (ED) is key to survival. The best indicator of patient satisfaction in the ED is waiting times, which seem to matter more to some patients than clinical expertise. Few national standards on emergency waiting times exist; your best bet for benchmarking is to identify better performers such as the hospitals in this special report.
医院表示，在急诊科满足患者期望是生存的关键。急诊科患者满意度的最佳指标是等待时间，对一些患者来说，等待时间似乎比临床专业知识更重要。关于急诊等待时间的国家标准很少；你进行基准对比的最佳选择是找出表现更出色的机构，比如本特别报道中的医院。
