Pattison S, Manning S, Malby B
Cardiff University.
Health Serv J. 1999 Feb 25;109(5643):22-4.
Many NHS staff feel that they are unable to put their values into action because of the constraints on the service. They want a working environment where trust is possible and mistakes can be made without retribution. The reality is often bullying and attempts at innovation being met with reproach.
许多国民保健服务体系(NHS)的工作人员觉得,由于服务受到限制,他们无法将自己的价值观付诸行动。他们希望有一个能够建立信任、犯错无需担责的工作环境。而现实往往是存在欺凌现象,创新尝试也会遭到指责。