Nabitz U W, Klazinga N S
Amsterdam Institute for Addiction Research, Jellinek Center, The Netherlands.
Int J Health Care Qual Assur Inc Leadersh Health Serv. 1999;12(2-3):65-70. doi: 10.1108/09526869910261286.
Different approaches to improve quality are used in organizations delivering health care. Donabedian introduced structure, process and outcome, from which other approaches like self-assessment, accreditation, visitation, International Standards Organisation (ISO) and European Foundation for Quality Management (EFQM) can be aligned. The EFQM model is one such approach that has been adopted and adapted by the Dutch Institute for Quality Management. This article describes the background and progress relating to the use of the EFQM business excellence model within Dutch health care organizations. In addition the process for applying for the European Quality Award and the Dutch Quality Award are described in detail. Finally, the reader is enlightened regarding the work of the European ExPeRT research group who are promoting the use of quality models within health care.
提供医疗保健服务的机构采用了不同的方法来提高质量。唐纳贝迪安提出了结构、过程和结果，其他方法如自我评估、认证、巡查、国际标准化组织（ISO）和欧洲质量管理基金会（EFQM）都可以与之相契合。EFQM模型就是这样一种方法，已被荷兰质量管理研究所采用和调整。本文描述了荷兰医疗保健机构使用EFQM卓越经营模式的背景和进展。此外，还详细介绍了申请欧洲质量奖和荷兰质量奖的流程。最后，本文让读者了解了欧洲ExPeRT研究小组的工作，该小组正在推动医疗保健领域质量模型的使用。
