Brines J, Salazar M K, Graham K Y, Pergola T, Connon C
Department of Sociology, School of Nursing, University of Washington, Seattle, USA.
AAOHN J. 1999 Aug;47(8):355-64.
This article describes the findings from a study of injured workers conducted as part of a multifaceted evaluation study of a case management program. The sample consisted of workers who filed a workers' compensation claim between January 1 and September 30, 1995. Data collection consisted of written surveys (n = 45), personal interviews (n = 27), and telephone interviews (n = 16). The findings from this study provided many insights into the injured workers' personal and work experiences, and, in particular, their perceptions of their experience with the nurse case management program. Workers satisfied with services described the nurse case manager (NCM) as having the ability to see the "big picture," to develop appropriate goals, and to anticipate client needs. Dissatisfied workers reported feeling unimportant in terms of service provision. They reported feeling that "the system" did not respond to their needs, and that the NCM was uninterested and disrespectful. This vivid portrayal of workers' experiences and perceptions of case management services provides valuable information about the world view of the injured worker.
本文介绍了一项针对受伤工人的研究结果，该研究是一个病例管理项目多方面评估研究的一部分。样本包括在1995年1月1日至9月30日期间提出工伤赔偿申请的工人。数据收集包括书面调查（n = 45）、个人访谈（n = 27）和电话访谈（n = 16）。这项研究的结果为受伤工人的个人和工作经历，特别是他们对护士病例管理项目体验的看法，提供了许多见解。对服务满意的工人将护士病例管理员（NCM）描述为有能力把握“大局”、制定适当目标并预见客户需求。不满意的工人报告称在服务提供方面感到自己无足轻重。他们报告称感觉“系统”没有回应他们的需求，并且NCM不感兴趣且不尊重他们。这种对工人病例管理服务体验和看法的生动描述提供了有关受伤工人世界观的宝贵信息。
