Mainz J, Vedsted P, Olesen F
Aarhus Universitet, Institut for Almen Medicin, Forskningsenheden for Almen Medicin.
Ugeskr Laeger. 2000 Jan 31;162(5):654-8.
This study aims to assess how patients evaluate the quality of general practice care. With a questionnaire answered by a sample of 1309 (90.9% response) from 36 practices. Patients answered 25 questions relating to their general practice care. Patients were, generally seen, very positive about their general practitioners. "Keeping your records and data confidential" and "providing quick services for urgent health problems" received most positive evaluations, while "waiting time in the waiting room", "being able to speak to the general practitioner on the telephone" and "getting through to the practice on the phone" were assessed most negatively.
本研究旨在评估患者如何评价全科医疗服务的质量。通过对来自36家诊所的1309名样本(回应率90.9%)进行问卷调查。患者回答了25个与他们的全科医疗服务相关的问题。总体而言,患者对他们的全科医生评价很高。“对您的记录和数据保密”以及“为紧急健康问题提供快速服务”获得了最积极的评价,而“在候诊室的等待时间”、“能够通过电话与全科医生交谈”以及“打电话能接通诊所”的评价最为负面。