Kolitsi Z, Iakovidis I
Institute of Biomedical Technology, Patras, Greece.
J Telemed Telecare. 2000;6 Suppl 2:S37-9. doi: 10.1258/1357633001935491.
Telehealth represents a new approach to health-care with the potential for improving accessibility and reducing costs. Over the years, technology has become increasingly interactive, cheaper and standardized. Despite this, the uptake of technology has been low. One of the main reasons is that the introduction of telematics in health-care requires more than technology and software--organizational and cultural change is required as well. A suggested approach is based on the principles of service quality and quality management, to produce a partnership between the users and the developers of new technologies. This will in turn make it possible to bring user-validated requirements into the design of the system and create feelings of ownership and motivation on the part of users, in order to prepare their environment for the change. The methodology has been effectively used in various projects of the Telematics Application Programme of the European Commission.
远程医疗代表了一种新的医疗保健方式，具有改善可及性和降低成本的潜力。多年来，技术变得越来越具交互性、成本更低且更加标准化。尽管如此，技术的采用率一直很低。主要原因之一是，在医疗保健中引入远程信息处理技术不仅需要技术和软件，还需要组织和文化变革。一种建议的方法是基于服务质量和质量管理原则，在新技术的用户和开发者之间建立合作伙伴关系。这反过来将有可能把经过用户验证的需求纳入系统设计，并在用户方面产生主人翁意识和积极性，以便为变革准备好他们的环境。该方法已在欧盟委员会远程信息处理应用计划的各个项目中得到有效应用。
