Fogel P A
Healthc Financ Manage. 2000 Aug;54(8):50-4.
Hospitals need to analyze, develop, and implement realistic, effective productivity standards. The first step in a productivity analysis is to collect performance data for each hospital department. A workload measure should be assigned to every department. Comparing historical performance data for each department highlights problem areas. Gaining executive commitment and department manager acceptance is essential to productivity-improvement initiatives. Even in departments that experience a change in function, historical data can be used to monitor performance and determine where improvement is needed. A weighting system can be employed to capture historical data and establish a standard against which to measure future performance.
医院需要分析、制定并实施切实可行、有效的生产率标准。生产率分析的第一步是收集每个医院科室的绩效数据。应给每个科室分配一项工作量指标。比较各科室的历史绩效数据能突出问题领域。获得管理层的支持和部门经理的认可对于提高生产率的举措至关重要。即使在职能发生变化的科室，历史数据也可用于监控绩效并确定需要改进的地方。可以采用一个加权系统来收集历史数据并建立一个用以衡量未来绩效的标准。
