Kerns C D
Adjunct Faculty, George L. Graziadio School of Business and Management, Pepperdine University, Culver City, California, USA.
J Healthc Manag. 2000 May-Jun;45(3):158-68; discussion 169.
Healthcare executives are given a comprehensive and integrated ten-step system to lead their organization toward stabilizing a financial base, improving profitability, and differentiating themselves in the marketplace. This executive guide to implementing loyalty-based leadership can be adapted and used on an immediate basis by healthcare leaders. This article is a useful resource for healthcare executives as they move to make loyalty an organizational resource. Effectively managing the often-fragmented forces of loyalty can produce a healthier bottom line and improve the commitment among key stakeholders within a managed care environment. A brief loyalty-based leadership practices survey is included to serve as a catalyst for leaders and their teams to strategically discuss loyalty and retention in their organization.
医疗保健行业的高管们会获得一个全面且综合的十步系统，以带领他们的组织实现财务基础稳定、提高盈利能力并在市场中脱颖而出。这本实施基于忠诚度的领导力的高管指南可供医疗保健行业领导者立即采用和使用。当医疗保健行业的高管们着手将忠诚度转化为组织资源时，本文是一份有用的参考资料。有效地管理忠诚度这一往往较为分散的力量，能够带来更健康的财务状况，并提升管理式医疗环境中关键利益相关者之间的忠诚度。文中还包含一份简短的基于忠诚度的领导力实践调查，以促使领导者及其团队从战略层面讨论组织中的忠诚度和员工留任意愿。
