Woodcock E W
Knowledge Management, Physicians Practice, Inc., Atlanta, Georgia, USA.
J Ambul Care Manage. 2000 Oct;23(4):31-9. doi: 10.1097/00004479-200010000-00005.
Managing a group practice requires constant attention to financial and operational data to achieve a sustainable business concern. By identifying key performance areas, a group practice can gather, report, and analyze data that are readily available but often overlooked. Although performance indicators will not solve all management problems, the insight gleaned from historical and projected data trending, in addition to external comparison and benchmarking, can result in proactive analysis and problem identification, mitigating the troubling impacts of ignorance and surprise.
管理团体医疗实践需要持续关注财务和运营数据,以实现可持续的商业发展。通过确定关键绩效领域,团体医疗实践可以收集、报告和分析那些容易获得但常常被忽视的数据。虽然绩效指标不能解决所有管理问题,但从历史数据和预测数据趋势中获得的见解,再加上外部比较和基准测试,能够促成前瞻性分析和问题识别,减轻因无知和意外带来的不良影响。