McCarthy Eugene L
Partner HealthCARE Management Consulting, LLC, Reading, Massachusetts, USA.
J Ambul Care Manage. 2002 Oct;25(4):37-52. doi: 10.1097/00004479-200210000-00007.
The operation of any physician practice is a complicated process with many different functions and systems. Though frequently overlooked, operations improvements and efficiencies are possible if a participative, process-oriented approach is used. An actual case study of a "hospital system-owned" primary care physician group practice is presented. The methods of analysis and specific actions for improvement in operational efficiency and quality are described in detail. Opportunities for cost reduction, increased revenues, and increased patient and physician satisfaction are identified.
任何医生执业机构的运营都是一个复杂的过程，涉及许多不同的功能和系统。尽管常常被忽视，但如果采用参与式、面向流程的方法，运营改进和效率提升是有可能实现的。本文展示了一个“医院系统所有”的初级保健医生集团执业机构的实际案例研究。详细描述了分析方法以及提高运营效率和质量的具体行动。确定了降低成本、增加收入以及提高患者和医生满意度的机会。
