平衡完美记分卡。将问诊作为医生执业管理中的干预措施。

Balancing the perfect scorecard. Inquiry as intervention in physician practice management.

作者信息

Kaatz T, Sargeant M, Kay R, Ahmad M, Stoller J

机构信息

Division of Medicine, Cleveland Clinic Foundation, 9500 Euclid Avenue, Cleveland, OH 44195, USA.

出版信息

Med Group Manage J. 2000 Sep-Oct;47(5):30-4, 36-40.

PMID:11793909

Abstract

We describe how inquiry into several operational aspects of health care delivery in the Division of Medicine at the Cleveland Clinic Foundation improved clinical and administrative functions, demonstrating the principle that inquiry is intervention. The process of inquiry displays data on a "performance wheel" that summarizes several indicators, allowing easy comprehension of performance in various operational aspects and a visual appreciation of the interaction among these operational aspects.

摘要

我们描述了对克利夫兰诊所基金会医学部医疗服务的几个运营方面进行探究如何改善了临床和管理功能，证明了探究即干预这一原则。探究过程在一个“绩效轮”上展示数据，该“绩效轮”总结了几个指标，便于理解各个运营方面的绩效以及直观了解这些运营方面之间的相互作用。