Maslach C, Schaufeli W B, Leiter M P
Psychology Department, University of California, Berkeley, California 94720-1650, USA.
Annu Rev Psychol. 2001;52:397-422. doi: 10.1146/annurev.psych.52.1.397.
Burnout is a prolonged response to chronic emotional and interpersonal stressors on the job, and is defined by the three dimensions of exhaustion, cynicism, and inefficacy. The past 25 years of research has established the complexity of the construct, and places the individual stress experience within a larger organizational context of people's relation to their work. Recently, the work on burnout has expanded internationally and has led to new conceptual models. The focus on engagement, the positive antithesis of burnout, promises to yield new perspectives on interventions to alleviate burnout. The social focus of burnout, the solid research basis concerning the syndrome, and its specific ties to the work domain make a distinct and valuable contribution to people's health and well-being.
职业倦怠是对工作中慢性情绪和人际压力源的长期反应,由疲惫、玩世不恭和低效这三个维度来定义。过去25年的研究已经证实了这一概念的复杂性,并将个体的压力体验置于人们与工作关系的更大组织背景中。最近,关于职业倦怠的研究已在国际上扩展,并产生了新的概念模型。对投入(职业倦怠的积极对立面)的关注有望为缓解职业倦怠的干预措施带来新的视角。职业倦怠的社会焦点、关于该综合征的坚实研究基础以及它与工作领域的特定联系,都对人们的健康和幸福做出了独特而有价值的贡献。