Ferrari A, Baraghini G F, Sternieri E, Cavazzuti L, Roli L
Headache Centre, Polyclinic of Modena, University of Modena and Reggio Emilia, Italy.
Funct Neurol. 2000;15 Suppl 3:230-6.
The ISO 9000 series has been adopted as a reference standard and operating system for a Quality Assurance project involving all the units of the Polyclinic of Modena, within which the Headache Centre operates, to guarantee a clearly-defined standard of service to the client and the promotion of continuous quality improvement. The implementation of the quality system, which necessitated analysis and description of the process of headache diagnosis and treatment currently being applied, highlighted those aspects that did not conform with the quality objective, primarily, the long waiting list for admission. Since ready accessibility is a basic requisite for the quality of health care services, a new organisational set-up was introduced, and is still in place, with the aim of enabling patients who are really in need to be admitted to the Headache Centre without undue delay.
ISO 9000系列已被用作一项质量保证项目的参考标准和操作系统，该项目涉及摩德纳综合诊所的所有科室，头痛中心也在其中，目的是确保为客户提供明确界定的服务标准，并促进持续的质量改进。质量体系的实施需要对当前应用的头痛诊断和治疗过程进行分析和描述，这突出了那些不符合质量目标的方面，主要是入院等待名单过长。由于随时可及性是医疗服务质量的一项基本要求，因此引入了一种新的组织架构，并且该架构仍在实施中，其目的是使真正有需要的患者能够毫不拖延地入住头痛中心。
