“质量是每个人的事”——为何这种方法在医院行不通。
'Quality is everyone's business' why this approach will not work in hospitals.
作者信息
Wilson L
机构信息
School of Public Health, La Trobe University, Bundoora, Victoria, Australia.
出版信息
J Qual Clin Pract. 2000 Dec;20(4):131-5. doi: 10.1046/j.1440-1762.2000.00376.x.
Abstract
Implementing effective quality management in hospitals requires quite complex micromanagement systems. Health professionals, doctors and nurses do not have the time, skills and in many cases the interest to be responsible for these systems. To state the 'quality is everyone's business' is to use a platitude that seriously understates the difficulty of the exercise.
摘要
在医院实施有效的质量管理需要相当复杂的微观管理系统。卫生专业人员，医生和护士没有时间、技能，而且在很多情况下也没有兴趣来负责这些系统。宣称“质量是每个人的事”不过是一句陈词滥调，严重低估了这项工作的难度。
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